Owner Resources


Owner Resources

Contact a local dealer for all service, troubleshooting and product related questions. Your local authorized dealer is trained on all Heatilator products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer. Heatilator does not sell or ship service parts directly to consumers. If you do not know your dealer, please use our dealer locator.

Troubleshooting & FAQs

Need help? Contact your local Heatilator dealer or view our troubleshooting and FAQs.

Install & Owners Manuals

Find your Heatilator product installation or owner’s manual.

Warranty Information

Browse Heatilator's warranty section to download our current warranties, including the Hearth and Home Product warranty or Outdoor Lifestyles warranty.

Use & Care Videos

These videos provide use and care instructions for Heatilator products.

Service and Support

Find a local dealerFireside for service and support.


Free Safety Screen Program

Are you missing a safety barrier screen for your Heatilator gas fireplace or insert? Learn how you can get one now!

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