Contact a local dealer for all service, troubleshooting and product related questions. Your local authorized dealer is trained on all Heatilator products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer. Heatilator does not sell or ship service parts directly to consumers. If you do not know your dealer, please use our dealer locator.
Fireplace Safety Info
Basic safety precautions to remember when enjoying your fireplace, stove or insert.
Troubleshooting & FAQs
Need help? Contact your local Heatilator dealer or view our troubleshooting and FAQs.
Install & Owners Manuals
Find your Heatilator product installation or owner’s manual.
Browse Heatilator's warranty section to download our current warranties, including the Hearth and Home Product warranty or Outdoor Lifestyles warranty.
Use & Care Videos
These videos provide use and care instructions for Heatilator products.