Troubleshooting & FAQs
We want you to be very satisfied with your Heatilator hearth product. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use.
All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Heatilator, please visit the Ask a Question section. You may find the answer to your question there. If not you can e-mail us through a form.
Here are the most common questions:
Go To Common Questions
Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.
Lighting Your Pilot
Has the pilot light on your fireplace gone out? Don't worry, we provide helpful step-by step directions for relighting your pilot light.
Resetting Your IPI+ System
Need to reset your IntelliFire Plus Ignition System? This video walks you through the steps from identifying what system you have, to accessing the system and resetting it.
No Power? You can still use your Heatilator Fireplace.