Owner Resources: Use & Care Videos


Use & Care Videos

Heatilator has developed a suite of how-to videos designed to help you properly use and maintain your Heatilator products. Videos are organized by product type and cover everything from getting started, quick start product operation, error screens, fuel selections, troubleshooting, thermostat setting, maintenance routines and more.

Gas Fireplace Operation

The video walks through the simple steps on starting and operating a gas fireplace. It covers start up, flame & heat output and fan adjustment.

How to Clean the Glass on a Gas Fireplace

This video walks you through the steps of cleaning the glass on a gas fireplace.

RC 300 IntelliFire Plus Wireless Remote

Video for how to operate, maintain and troubleshoot your RC 300 IntelliFire Plus Wireless Remote.

Locating Your Heatilator Model and Serial Number

Video for how to locate Your Heatilator Model and Serial Number.

Gas Fireplace Troubleshooting

Trouble getting your gas fireplace started? View this video for steps you can take to troubleshoot.

Resetting your RC100/200/300 Remote Control

Watch and learn how to reset the Heatilator RC series remote controls.

Synching Your Smart Stat/Batt Fireplace Remote

Video for how to synch your Smart Stat/Batt Fireplace Remote.

Gas Fireplace Odor

Learn about the common causes of gas fireplace odors and get tips for resolving this issue.

What is a Direct Vent Gas Fireplace?

Learn why direct vent gas fireplaces are the best selling fireplaces sold today and get the answers to the most frequently asked questions about how direct vent fireplaces operate.

Service and Support

Find a local dealerFireside for service and support.


Free Safety Screen Program

Are you missing a safety barrier screen for your Heatilator gas fireplace or insert? Learn how you can get one now!

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