Homeowner Support

Your fireplace satisfaction is priority for Heatilator which is why we’ve compiled an assortment of resources to help you with any potential issue you may experience. Here you will find a comprehensive FAQ section, manuals detailing product features and installation, as well as video tutorials to show you how to clean, reset and operate your particular fireplace.

If you have additional questions that cannot be answered by any of these resources, please contact your local authorized Heatilator dealer. Your dealer is fully trained on all Heatilator products and best understands the specific building codes in your area as well as all service, warranty, and parts questions. We do not sell or ship service parts directly to consumers. These must be ordered through your authorized Heatilator dealer. To find the dealer nearest you, click here.