Get in Touch

Contact a local dealer or distributor for all sales, service, troubleshooting and product related questions.

Your local authorized dealer or distributor is trained on all Heatilator products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer or distributor. Heatilator does not sell or ship products or service parts directly to consumers.

How can we help you?

See the Latest Products

Let us transform your home with a beautiful gas fireplace, insert or stove.

Service My Fireplace or Stove

Put me in touch with an authorized professional so my family can get back to warmth and comfort around the fire.

Troubleshooting

Let us help you resolve an existing issue and get back to enjoying a beautiful fire.

Contact Information

First Name

Last Name

Phone

Address Line 1

Address Line 2

City

State

Postal Code

Product Type

I am interested in:

Remodeling my fireplace Fireplace insert or stove addition Replacing an existing fireplace

Type of Service

How can we help?

Repair Parts Routine service

Troubleshooting

I need support with:

Remote pairing Lighting pilot light General support

Model Number

Serial Number

Comments

Heatilator

7571 215th Street West

Lakeville, MN 55044

1 (800) 927-6841

Contact Center Hours

Monday through Wednesday: 8:30 a.m. to 3:00 p.m. (CST)

Thursday: 9:00 a.m. to 3:00 p.m. (CST)

Friday: 8:30 a.m. to 3:00 p.m. (CST)

Closed Saturdays, Sundays and most major U.S. holidays.