Recall Notices

If you have a fireplace that will require inspection, your dealer will be in contact directly. The majority of fireplaces being inspected will not contain valves that will require replacement. It is likely that after your dealer completes the inspection process, they will inform you that the valve in your fireplace does not require replacement, at which time your fireplace will be safe for use as outlined in your manual.

Immediately turn off the gas to your fireplace. Leave the gas turned off until the unit can be inspected by your fireplace dealer to determine if it contains a valve that needs to be replaced. This step will make the unit inoperable, cutting off any possible fuel to the fireplace until proper inspection has been completed.

Please work directly with your local dealer to schedule a service call time that is convenient for you. After the gas has been turned off to the fireplace, there is no risk of malfunction. The service call, inspection, and valve replacement (if required), will be provided at no cost to you.

All valves contain a unique identification code based on the date our supplier manufactured the valve. Your dealer has a list of all affected identification codes and will be able to determine if replacement is required upon visual inspection of the valve.

Upon arrival at your home, your dealer will complete an inspection of the valve in your fireplace to determine if the identification code on the valve is on the list of valves that will require replacement. If valve replacement is necessary, the dealer will perform this service at the same time of the inspection at no charge to you.

After your fireplace dealer has completed an inspection and, if necessary, replacement of the valve, your fireplace will be safe for use as outlined in your manual.