Use & Care Videos

Heatilator has developed a suite of how-to videos designed to help you properly use and maintain your Heatilator products. Videos are organized by product type and cover everything from getting started, quick start product operation, error screens, fuel selections, troubleshooting, thermostat setting, maintenance routines and more.

Gas Fireplace Operation

How to Clean the Glass on a Gas Fireplace

RC 300 IntelliFire Plus Wireless Remote

Locating Your Heatilator Model and Serial Number

Gas Fireplace Troubleshooting

Resetting your RC100/200/300 Remote Control

Syncing Your Smart Stat/Batt Fireplace Remote

Gas Fireplace Odor

What is a Direct Vent Gas Fireplace?