Contact a local dealer or distributor for all sales, service, troubleshooting and product related questions. Your local authorized dealer or distributor is trained on all Heatilator products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer or distributor. Heatilator does not sell or ship products or service parts directly to consumers. To find a local dealer or distributor, enter your zip code in the locator tool to the right.
General Company Information
For general information regarding Heatilator, please contact us online.
At Heatilator, safety is our number one priority for our members, customers, and partners. At this time, our call center is temporarily down from taking inbound calls. We are committed to providing you with exceptional service during this difficult time, which is why we will continue to provide consumer support via email. Please click “Contact Us Online” below and complete the form. A member from our Consumer Care team will contact you directly by email. If you are submitting the form after hours, you will be contacted the next day. Thank you for your understanding.
Contact Us Online
Call center Hours:
Monday through Thursday: 8:00 a.m. to 4:30 p.m. (CST)
Friday: 8:00 a.m. to 4:00 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.