Here's How to Find Your Model and Serial Number

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Model and serial numbers are key to finding information, getting service and ordering parts for your fireplace, insert or stove. If you haven’t already located them, here’s how.

The model and serial numbers are located on a “rating plate,” which is a metal plate that’s usually permanently affixed to the fireplace, insert or stove.

Rating plate
Gas Fireplaces

In gas fireplaces, the rating plate is found in the controls area. To access it, you’ll need to open or remove the decorative front, and remove the vanity panel, as shown below.

The rating plate is located in the bottom component area of the gas fireplace. You can use a common household flashlight to read the numbers.

Rating plate
Gas Fireplace Inserts

To find the rating plate on a gas fireplace insert, you’ll access the controls area by lifting off the decorative front, and then removing the vanity panel (pictured below). The rating plate is located near the front – use a flashlight to read the numbers.

Homeowner removing fireplace bottom vanity panel to access rating plate.

On a stove, the rating plate is located on the back of the appliance. If your stove is installed against a wall, the rating plate can be difficult or impossible to see. But you can take a photo of it with a smart phone or camera, as shown below.

Homeowner using cellphone flashlight to snap a picture of rating plate on back of wood-burning stove.

More of a visual person? You can watch the video below with these step-by-step instructions.

Locating Your Heatilator Model and Serial Number

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