Resources and FAQs for hearth product owners.
Sometimes you want answers fast. We understand that, so continue to add helpful information to our website that’s readily accessible 24-7 and from any device.
Want to know how to re-light your pilot? Or clean the glass? Or how about using your hearth product during a power outage? We’ve put the answers to these questions and many more at your fingertips. Available on the Heatilator web site, the Troubleshooting & FAQ section will answer many of your questions, and you may just learn something you didn’t know! This is also where you will find installation and owner’s manuals, warranty information and helpful user videos.
Still have questions? Ask us here.
For inquiries about service, technical, and warranty support, it’s best to contact your local Heatilator Dealer, as they can answer questions about your specific model and situation.
Enjoy the fall and winter months ahead with many cozy fires!